Patient praise for Urgent Care Centre on Phillip Island


The dedicated team at the Urgent Care Centre at the Phillip Island Health Hub is receiving the ‘thumbs up’ from patients during a super busy summer.

Cowes resident Mark O’Reilly visited the Urgent Care Centre in Cowes to receive treatment for a puncture wound from a snapper he caught at Rhyll Jetty.

“They do a great job at the Cowes Urgent Care Centre. I’ve been there a few times and it doesn’t matter whether it’s 5pm or 3am, it’s always first-rate treatment. Five out of five stars from me!” he said.

The Urgent Care Centre at the Phillip Island Health Hub treated 746 patients from 24 December 2022 to 4 January 2023 – a 13.2 per cent increase on the same period for 2021-2022.

Viral infection was the most common reason for presentation, followed by tonsillitis, fracture, ear infection, wounds, infection, and COVID-19 positive or probable.

Raja Devanathan, Clinical Director for Urgent Care Services at Phillip Island, said despite the Urgent Care Centre being busy, the experience was enjoyable for medical staff.

“The mood is amazing. This is the recurrent feedback I receive from doctors. Even though they all agree its tough work, they all like to come back,” he said.

UCC patients are triaged based on the severity of their condition, not in order of presentation. As a result, some patients may face a wait.

The Urgent Care Centre is open 24/7 for the treatment of minor injuries and illnesses, and is located at the Phillip Island Health Hub, 50-54 Church Street, Cowes.

In the event of a medical emergency, always phone 000 and request an ambulance.