Interpreter Service
On this page:
Bass Coast Health is a culturally responsive health service committed to responding to the needs of patients from a culturally and linguistically diverse background (CALD).
Bass Coast Health supports the individual’s rights to an interpreter service. We support equitable access to care for everyone, regardless of culture, background or language skills. We can arrange language services through qualified third party providers to support understanding of health needs and informed consent. This includes support for people from culturally and linguistically diverse communities, as well as those who use Auslan (Australian Sign Language).
What we do
Bass Coast Health can provide an interpreter service via Language Loop or Telephone Interpreting Service (TIS National) for emergency department visits, inpatient stays or outpatient appointments across the whole organisation.
Information for Consumers
Family, friends, carers should not act as interpreters and for this reason we offer services to be booked. Where possible consumer's country of birth, language spoken at home and the need for an interpreter, including Auslan, will be accurately recorded in the consumer’s health record on admission to all BCH services and programs.
Cost
This service is charged to Bass Coast Health.
Where else to get information
Health Translations is an easy-to-use tool for health providers to have at their fingertips. The site has been redesigned to make it easier to find translated resources on a range of health and wellbeing topics from reputable content partners like Cancer Council Victoria, Melbourne Sexual Health and Diabetes Victoria.
The site is located through this following link: www.healthtranslations.vic.gov.au/
