Bass Coast Health values your feedback and would like to hear ‘Your story’.

If you have had a good experience, take the chance to thank those that have helped you. Everyone likes to know they are doing a good job.

If there were things that you didn’t like or something that you feel could be improved, let us know so we are aware of it and can improve the experience for everybody, because WE CARE at Bass Coast Health.

How to tell ‘Your Story’

You can tell us your story by going to or by completing the form below.

Care Opinion is an open and transparent online interactive website where you can tell us about your experience good or bad.

We invite any comment you may have about the health care we provide. 

When you leave your feedback we will be notified and will be able to respond and thank you, or tell you what we are doing to improve the experience for everybody. 

You can also write to Care Opinion, PO Box 506, Fortitude Valley QLD 4006 or telephone on 1300 662 996.

Your feedback and how we improve experience for everyone are important. By telling us your story, we know about it and can do something about any concerns you have.



Alternatively you can submit your comments by contacting our Quality department on (03) 5671 3365 or via email to or you can write to:

Jan Child, Chief Executive Officer (CEO)
PO Box 120 Wonthaggi 3995

If you believe your concerns are not being addressed adequately by BCH you can contact;

Health Complaints Commissioner   1300 582 113
Commissioner of Privacy and Data Protection  1300 666 444
NDIS Quality and Safeguards Commission  1800 035 544
Disability Services Commissioner  1800 677 342
Aged Care Complaints Commissioner  1800 550 552