We welcome and value your feedback as it helps us know what we are doing well and where we could do better.

We have a variety of ways for to provide feedback:

Talk to us:

If you are still in hospital, speak to staff straight away. Staff can often address your concerns quickly, or ask a staff member to contact the Quality Office during business hours or the Health Services Coordinator after hours. We also have paper-based forms located in the hospital.

By phone:
You can contact our Quality Office on (03) 56 713 365, Monday – Friday between 8am and 5pm, or the Health Services Coordinator after hours on (03) 56 713 384.

Write to us:
You can email the Quality Office: or a letter can be posted to either the Quality Office or our CEO, PO Box 120, Wonthaggi, 3995


Care Opinion:
We also subscribe to Care Opinion, a safe and anonymous public website where you can share your story. You can access Care Opinion at or scan the QR code or use a paper-based form located in the hospital.



Scan the QR code to provide your feedback.


If you believe your concerns are not being addressed adequately by BCH you can contact;

Health Complaints Commissioner  1300 582 113
Commissioner of Privacy and Data Protection 1300 666 444
NDIS Quality and Safeguards Commission 1800 035 544
Disability Services Commissioner 1800 677 342
Aged Care Complaints Commissioner 1800 550 552