Feedback

We have a variety of ways for to provide feedback:

Talk to us:

If you are still in hospital, speak to staff straight away. Staff can often address your concerns quickly, or ask a staff member to contact the Quality Office during business hours or the Health Services Coordinator after hours. We also have paper-based forms located in the hospital.

By phone:
You can contact our Quality Office on (03) 56 713 365, Monday – Friday between 8am and 5pm, or the Health Services Coordinator after hours on (03) 56 713 384.

Write to us:
You can email the Quality Office: Quality@basscoasthealth.org.au or a letter can be posted to either the Quality Office or our CEO, PO Box 120, Wonthaggi, 3995

Care Opinion:
We also subscribe to Care Opinion, a safe and anonymous public website where you can share your story. You can access Care Opinion at www.careopinion.org.au or scan the QR code or use a paper-based form located in the hospital.

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If you believe your concerns are not being addressed adequately by BCH you can contact;