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Telephone enquiries from relatives and friends regarding a patient’s condition should be made on (03) 5671 3333 between the hours of 9.00am and 8.00pm. In the interest of confidentiality, limited information can be given by staff, and generally you will be advised to speak with the patient directly.
In order to provide the best care for all patients we ask that you visit between the hours of 10am - 12noon or in the evening between 5pm - 7pm (one visitor per patient per day). For the privacy and well-being of patients, visitors are asked to inform staff at the nurses’ station before entering a patient’s room. If you are unable to visit during these times, please discuss with the nursing staff and a suitable time may be negotiated.
Vending machines are located in the main foyer of the hospital, where tea, coffee, cold drinks and snacks can be purchased. A visitor lounge is located in the acute ward area. In consideration of other patients if you have more than two visitors please utilise the lounge facility rather than the patient bedside, whenever possible.
A separate ‘quiet room’ is also available for private family discussions with clinicians where necessary.
A public telephone and bathroom facilities are located in the main foyer of the hospital. If people are using mobile phones in the lounge or public areas of the hospital please have the tone set to silent, and minimise volume of conversations in the interest of unwell patients.
Public toilets (with a baby change table available in the female toilet) are located in the main foyer of the hospital.
Car parking is available on the hospital grounds and is free of charge. Disabled parking spaces are located close to entrances.
Please refer to the Bass Coast Transport Timetables.