Home Care Packages (Flexi Health)

To be considered for a Home Care package consumers must be assessed as requiring one by the Aged Care Assessment Service.

To request an Aged Care Assessment please self-refer or  discuss your care needs with your doctor, your current care provider, family and friends who can refer you for an assessment via My Aged Care.

Website – www.myagedcare.gov.au or telephone 1800 200 422.

When you are assessed you  will be advised that you have been added to the National Wait list for a package. When you are allocated a package you will be advised of the process, and provided with a letter and a referral code that your nominated provider will require so they can view your information. Once My Aged Care notify you that you have been allocated a package you have six weeks to locate a Home Care Package Provider that you wish to manage the package for you. Bass Coast Health Home Care Packages Program, known as Flexihealth are one local provider who are able to do this service for you. If you would like to know more about our program please contact us or download a copy of our program brochure: 


What can a Home Care Package Provide?

Home Care Packages have four different levels of care and which one you are assessed for depends on your care needs and situation.

Each package level has a funding allocation from Medicare to allow your case manager to provide support services.

Packages can assist you to remain at Home with support services tailored to your care needs. Some of the services we can provide from your package budget include, but are not limited to:

  • Homecare
  • Personal care
  • Lawn and garden care
  • Transport assistance to medical appointments, and
  • District Nursing Services.


Flexihealth Home Care Packages are run from the Bass Coast Health Wonthaggi site and provide support to case managed clients who have nominated Bass Coast health to be the package provider.

The Home Care Package program is no longer restricted to local government areas for organisations to operate within. So no matter your address you can select Bass Coast Health to be your package provider and allow us to manage your services at home.

To request additional information or to transfer an existing Home Care Package from another provider to Bass Coast Health or request Bass Coast Health to be your new Home Care Package Provider please contact us on (03) 5671 3476. If there is no answer please leave a message and we will return your call.

Contact us

Flexihealth Phone: (03) 5671 3476 or Email: Flexihealth@basscoasthealth.org.au